City of Waupun
December 2, 2024
WAUPUN — The City of Waupun announces the launch of TextMyGov, a texting platform that enhances communication and engagement between the city government and its residents. TextMyGov offers a simple and convenient way for residents to connect with the City of Waupun using keywords and key phrases in text messaging.
TextMyGov introduces a new era of instant and personalized communication, empowering residents to actively participate in local government affairs. By texting specific keywords or key phrases related to their interests, such as “Pothole” or “Contact”, residents can access the information and resources they need quickly and outside of traditional business hours.
In addition to residents submitting queries, residents can opt in by texting the word “WAUPUN” to 91896 to receive real-time updates, informing residents about important announcements.
City of Waupun residents can start utilizing TextMyGov by texting their interests or questions to 920-325-3205. It is important to note that this system only recognizes keywords and phrases; for best results, do not send lengthy questions or statements. Message and data rates may apply. Message frequency varies. Text STOP at any time to opt-out. This service can also be accessed from the city’s website at www.cityofwaupunwi.gov.
The following information is from the agenda packet item in the November 26, 2024, Special Common Council Meeting.
Additional reasons behind this new service:
1. Enhanced Accessibility for Citizens: Moving online and through text messaging allows citizens to submit complaints at their convenience, without needing to visit in person or call during business hours. This aligns with our goal of making government services more accessible and citizen-focused.
2. Improved Efficiency and Accuracy: An online system will streamline complaint intake, allowing us to receive, track, and manage cases more systematically through iWorq. With automatic tracking and reporting features, this system will help reduce the risk of human error and missed cases.
3. Increased Accountability: Staff members will have clear documentation of each complaint’s lifecycle, making it easier to respond effectively.
4. Data Collection and Analysis: The new system provides valuable insights into common issues and trends, allowing us to respond proactively to recurring concerns and allocate resources more effectively.
Official roll out: December 3, 2024
